PRIVACY POLICY
Effective Date: June 1, 2025
Thank you for choosing to play our games. This Privacy Policy outlines how ZENEXUS CORPORATION LIMITED ("we", "our", or "us") collects, uses, stores, and discloses information about you when you interact with our mobile games, websites, and other digital services (collectively, the "Services").
We value your trust and are committed to protecting your privacy.
1. Information We May Collect
We may gather both personal and non-personal data, depending on how you use our Services. This includes, but is not limited to:
- Basic identifiers: Email address (if provided), social media login ID (e.g., Facebook)
- Device-related information: IP address, mobile device model, OS version, system language
- Gameplay data: In-game events, session length, level progress, preferences
- Error logs & diagnostics: Crash reports, performance issues
- Advertising identifiers: Google Advertising ID or equivalent, for ad relevance and attribution
We do not collect sensitive personal data (e.g., biometric, financial, or government ID information).
2. How We Use the Information
The information collected may be used for the following lawful and legitimate purposes:
- To operate, maintain, and personalize game content
- To manage player profiles, logins, and game progression
- To provide customer support and respond to inquiries
- To measure gameplay engagement, improve usability, and optimize performance
- To deliver service announcements and technical updates
- To serve contextual or personalized ads (only where permitted)
- To comply with legal obligations or enforcement requests
We process your data under legal bases such as user consent, performance of a contract (game usage), or legitimate interests.
3. Advertising and Analytics Partners
We work with reputable partners who may collect data to help us:
- Analyze user behavior (e.g., Google Firebase, Facebook Analytics)
- Deliver and measure ads (e.g., Google AdMob, Facebook Audience Network)
These partners may access identifiers such as IP address, Advertising ID, or install referrers, in accordance with their privacy policies. You can manage personalized ad preferences via your device’s privacy settings.
4. Permissions and Third-Party SDKs
Our mobile games may request access to certain device functions solely to ensure essential game features. These requests are made transparently and triggered by your device operating system. Examples include:
- Storage (Read/Write): To store local game data and save your progress
- Network Access: To connect to game servers, sync user data, or deliver ads
- Vibration/Audio Control: For enhancing gameplay feedback and immersion
- Device ID & App History (if applicable): To detect game crashes and debug issues
We may integrate third-party Software Development Kits (SDKs) that help us improve game functionality and performance. These SDKs operate independently and may collect non-personal identifiers for analytics or advertising, depending on their purpose. We carefully review each SDK provider to ensure it complies with industry privacy and security standards.
Examples of third-party SDKs we may use include:
- Google AdMob – For displaying ads; collects advertising ID, IP, and usage data
- Google Firebase – For analytics and crash reporting; may collect device info and usage metrics
- Facebook SDK – For login or analytics; collects device and session information
- Unity Ads / AppLovin (if used) – For serving rewarded or interstitial ads; uses advertising ID and basic user behavior
You can manage app permissions at any time in your device settings. For personalized ads, you can opt out through your device's advertising preferences.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, we anonymize or securely delete the data.
Gameplay-related logs are generally retained for up to 24 months.
Advertising and analytics data retention periods depend on the respective third-party provider.
You can contact us at any time to request deletion of your game data.
6. Data Security
We implement reasonable administrative and technical safeguards to help protect data against accidental loss, unauthorized access, or misuse. That said, no method of transmission over the Internet or electronic storage can be guaranteed 100% secure.
We encourage users to protect their own account credentials and avoid sharing devices.
7. Children’s Privacy
Our Services are not intended for children under 13 years old, and we do not knowingly collect personal data from minors without verifiable parental consent. If we learn that we’ve collected such data inadvertently, we will promptly delete it.
8. Your Privacy Rights & Choices
Depending on your location (such as the EEA, California, or Brazil), you may have the right to:
- Request access to personal data we hold
- Ask for corrections or deletion
- Object to certain uses (such as marketing)
- Withdraw consent at any time
- Port your data to another service
To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe, typically within 30 days.
9. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in legal obligations, technology, or business practices. Updated versions will be posted on our website or in-game and marked with the “Effective Date” at the top.
Your continued use of the Services after changes are published will indicate your acceptance.
10. Contact Us
If you have any questions about this Privacy Policy, or wish to submit a data-related request, please contact:
ZENEXUS CORPORATION LIMITED
Email: support@huanshen01.com